Applies basic concepts, principles and technical capabilities to perform routine tasks.Acts as an advocate and liaison between the customer and the cardinal health organization.Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts.Maintain structured and organized day-to-day responsibilities.
Confident, articulate and professional speaking abilities.What is expected of you and others at this level: Shift will be 9AM to 6PM EST Monday-Friday with possibility to move to 8AM-5PM EST, Monday-Friday.Attend and engage in cross-departmental meetings.Lead as Managed Care point person on conference calls for pharmacy chains and buying groups.Work customer inquiries through Live Chat.Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team.Manage an average of 10-15 customer cases at a time.Customer outreach through email and over the phone.GMB Routing and Monitoring of 200+ emails (Managed Care Support).Will possess basic knowledge of all Managed Care solutions.Ability to adapt to changes and work through grey areas where there may not be straightforward answers are also a must. Managed care, reimbursement, and in-store pharmacy experience is a strong plus. Customer service, personal Leadership, and strong communication skills are a must. It is a fast-paced environment where comfort talking on the phone to key stakeholders is paramount. Customers and Sales Reps call, email, and submit inquiries through our live chat feature to get resolution to pharmacy reimbursement, contracting, and claim adjudication questions/concerns/problems, making Customer Care Account Management Representatives the main conduit to Cardinal Health's managed care offerings for pharmacies, LeaderNET/MSInternet/MCC.Ĭustomer Care Account Management Representatives work to ensure the pharmacy's back office runs smoothly and can answer questions related to the various solutions surrounding managed care and reimbursements. They receive anywhere from 15 to 40 calls from customers and sales reps daily. The Customer Care Account Management Representative is responsible for developing and maintaining relationships with approximately 6000+ retail independent pharmacies and their sales reps.